Wise Workforce Strategies, founded in 2011, is an independent consulting and advisory firm specializing in contact center workforce management and workforce optimization.
We work with contact center organizations looking to improve results, streamline processes and optimize their use of workforce technology. We also provide services to help contact center vendors effectively communicate the value of their solutions and how they address the real-world challenges faced by their customers. Wise Workforce Strategies is available for on-site consulting, speaking engagements, co-branded white paper and webinar thought-leadership, business strategy sessions and retainer services. Click here to review our portfolio of Contact Center and WFO Vendor service offerings.
Principal consultant and Wise Workforce Strategies founder, Rebecca Wise Girson, is a 20+ year contact center industry veteran who has held leadership positions at AT&T Universal Card Services, Convergys Corporation and two of the most recognizable names in the contact center technology industry.
Rebecca’s extensive operational and vendor experience gives her a unique perspective on the workforce industry as well as a firsthand appreciation for the reality of applying software solutions to everyday contact center issues. She shares this insight through a variety of topical white papers and through numerous guest posts and articles published on Linkedin Pulse and WFOPRO.com.