The REAL ROI of a Workforce Management Investment

posted in: WFM Products & Systems | 0

The REAL ROI of a Workforce Management system investment is not within the software. It’s what the software enables you to DO with it that counts. Despite the obvious economic challenges of our time, contact centers continue to invest in … Read More

WISE READ- Lifehacker: The Guide to Working Smarter, Faster and Better

Whether you consider yourself to be high-tech, low-tech or no-tech, this book is guaranteed to teach you something you didn’t know about how to more effectively use your tools and, ultimately, your time. One would think that those of us … Read More