Tag: productivity
Measuring the Cost of Lost Time in Your Contact Center
Contrary to what agents may believe, you really don’t know where they are and what they’re doing the entire time they’re supposed to be working. Every day, there is a portion of time that is truly…lost. I use the term “lost” because you cannot account for the time. People who were supposed to be handling [...]
WISE READ- Lifehacker: The Guide to Working Smarter, Faster and Better
Whether you consider yourself to be high-tech, low-tech or no-tech, this book is guaranteed to teach you something you didn’t know about how to more effectively use your tools and, ultimately, your time. One would think that those of us who make a living focusing on the productivity of others would be experts when it [...]
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