Tag: wise workforce strategies
WISE READ- Lifehacker: The Guide to Working Smarter, Faster and Better
Whether you consider yourself to be high-tech, low-tech or no-tech, this book is guaranteed to teach you something you didn’t know about how to more effectively use your tools and, ultimately, your time. One would think that those of us who make a living focusing on the productivity of others would be experts when it [...]
Getting Our WFM Priorities in Order
Sometimes in our contact centers, we need to get our priorities straight. When it comes to workforce management, are you focusing on the right things? If not, it’s time to put first things first. If you are familiar with the financial guru Suze Orman, you probably know her famous motto: PEOPLE first, then MONEY, then [...]
Wise Workforce Strategies: The Back Story
Time Flies… When you’re in Workforce Management, you spend a lot of TIME thinking about TIME: how to save it, how to spend it and how to keep it from getting wasted. I was recently reflecting on how quickly time has flown since I started in Workforce Management. Whenever you’ve done something longer than it took you to [...]
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